Privacy Policy

It is important to us at Eclipse Yoga Centre (EYC) that you feel your contact details are fully protected when you supply them.

This privacy policy explains what personal data is and how we use any personal data we collect about you when you use this website or become a client of Eclipse Yoga Centre

Information about EYC

EYC’s  main trading address is: Eclipse Yoga Centre, 1-3 Waterloo Crescent, Dover, Kent CT16 1LA

What is personal data?

Personal data is information relating to an identified or identifiable natural person, such as name, age, address, date of birth, gender and contact details.

Personal data may contain information that is known as ‘sensitive’ data. This may be information relating to an individual’s health, racial or ethnic origin.

What information do we collect about you?

We collect information about you when you apply to become a client with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback or subscribe to our newsletter. Website usage information is collected using cookies. We also collect information about your subjective view of your health status at stages throughout the process of our service throughout online and offline forms.

We will process the categories of data below for the performance of our contract with you and, if you agree, to email you about other products and services we think may be of interest to you. Where you require it, we will also use the information to respond to any requests from you about services we provide and to process complaints.

Personal data such as:

  • Name
  • Date of birth
  • Gender
  • Address
  • Email address
  • Telephone number
  • Payment information – payment card details are not stored on our systems, but if you pay by direct debit we will retain your direct debit mandate for at least the duration of your course with us.
  • Special categories of personal data such as health and well-being.

We do not If you object to the collection, sharing and use of your personal data we may be unable to provide you with our products and services.

How will we use the information about you?

We collect information about you for the performance of our contract. This information is used to ensure your best possible service and then for our own statistics.

When you purchase product or services we will process your payment details via our booking systems in which you set-up an account. The software we use is STRIPE

We also collect information about you, if you agree, to email you about other products and services we think may be of interest to you. For this type of communication, we currently use Mailchimp. If you no longer wish to receive marketing communications please unsubscribe from the latest email.

EYC  will not share your information for marketing purposes with companies outside of the EYC apart from the software companies required to process the communication. This information is used exclusively for the communication between you and us.

We use your information collected from the website to improve your repeat visits to our website (please see section 8, Cookies).

Marketing

We would like to send you further information about our own products and services. If you have consented to receive marketing, you may opt out at a later date.

You have a right at any time to stop us from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please call us on 01304 211 994 or email info@treuk.com

Data retention

We will retain your response to our health questions for statistical use and once the data has been processed it will no longer be directly identifiable with your personal data.

Your rights

These rights are known as Individual Rights under the Data Protection Act 2018. The following list details these rights:

  • The right to be informed about the personal data being processed;
  • The right of access to your personal data;
  • The right to object to the processing of your personal data;
  • The right to restrict the processing of your personal data;
  • The right to rectification of your personal data;
  • The right to erasure of your personal data;
  • The right to data portability (to receive an electronic copy of your personal data);
  • Rights relating to automated decision making including profiling.

The retaining of data is necessary where required for contractual, legal or regulatory purposes.

Access to your information and correction

If you would like a copy of some or all of your personal information, please email info@treuk.com or write to us at the following address: Eclipse Yoga Centre, 1-3 Waterloo Crescent, Dover, Kent CT16 1LA.  As mandated by law we will not charge a fee to process these requests, however, if your request is considered to be repetitive, wholly unfounded and/or excessive, we are entitled to charge a reasonable administration fee.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Cookies

Eclipse Yoga Centre uses Cookies to anonymously understand how our visitors use our website and to better improve the user experience. Because of this, we need to set cookies on our website to allow us to do this. Please be assured that no personal information is gathered about you – we are only interested in how you use our website so we can make it better and more useful to you.

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information e.g. how long visitors stay on our website. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit www.google.com/policies/technologies/cookies

You can set your browser not to accept cookies and the above website tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Other websites

Our website contains links to other websites. This privacy policy only applies to the EYC website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 21st May 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you

Telephone: 01304 211994
Email: info@livingchangeuk.com

 Complaints

If you are dissatisfied with any aspect of the way in which we process your personal data please contact us per email info@livingchangeuk.com. You will also have the right to complain to the UK’s data protection supervisory authority, the Information Commissioner’s Office (ICO).  The ICO may be contacted via its website which is https://ico.org.uk/concerns/, by live chat or by calling their helpline on 0303 123 1113.